Privacy Policy

1. Who We Are

NetManage IT (“we”, “us”, “our”) provides managed IT services including cybersecurity, infrastructure management, VoIP, and technical support.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact:
Email: sales@netmanageit.co.uk

2. Personal Data We Collect

Identity and Contact Data:

• Name
• Business name
• Email address
• Telephone number

Technical Data:

• IP address
• Device type
• Browser type
• System and diagnostic logs

Service Data:

• Support tickets and communications
• Network and system performance data
• Security logs (firewall and endpoint monitoring)

3. How We Use Your Data

• Provide and manage IT services
• Deliver technical support and respond to enquiries
• Monitor systems, networks, and cybersecurity
• Maintain service records
• Improve performance and reliability
• Comply with legal and regulatory obligations

4. Lawful Bases for Processing

• Contractual necessity
• Legitimate interests
• Legal obligation
• Consent (for marketing)

5. Data Sharing

We may share your data with:

• Cloud hosting and infrastructure providers
• Software and cybersecurity vendors
• Professional advisers
• Regulatory or law enforcement authorities

All third parties must comply with data protection laws. We do not sell personal data.

6. International Data Transfers

• UK-approved Standard Contractual Clauses
• Transfers to countries with adequacy regulations

7. Data Retention

• Active clients: duration of contract
• Former clients: up to 6 years
• Support records: based on operational needs

8. Data Security

• Encryption where appropriate
• Access controls and authentication
• System monitoring and threat detection
• Regular security reviews

9. Your Rights

• Access your personal data
• Request correction
• Request erasure
• Restrict processing
• Object to processing
• Request data portability

To exercise your rights, contact us via email.

10. Complaints

You can lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

11. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.